Shipping policy

Delivery Area

• We currently offer delivery within South London. Unfortunately, at this time, we do not ship to locations outside of our local delivery area.

Order Processing

• Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: Once your order is processed, you will receive an email confirmation with delivery details.

Delivery Details

• Delivery Schedule: We offer local deliveries from 9 AM to 6 PM on business days and weekends.
• Estimated Delivery Time: Depending on your location within our delivery area, expect your order to arrive within 2 business days after processing. We will provide a more accurate delivery window when you place your order.
• Delivery Fees: Delivery fees will be calculated at checkout based on your delivery address. In some cases, free delivery promotions may be available.

Special Delivery Instructions

• Please ensure that your delivery address is accurate and complete. If you have any special delivery instructions (e.g., gate codes or specific drop-off points), you can include them in the order notes.
• If you are not available to receive your delivery, please contact us as soon as possible to arrange an alternative delivery time. We will do our best to accommodate your schedule.

Order Tracking

• Once your order has been dispatched, you will receive an email with tracking information or a contact number to check on the status of your delivery.

Contact Us

• If you have any questions regarding our shipping policy or need assistance with your order, please contact our customer support at symonsjmail@gmail.com.